Refund Policy

The Short Version

• Monthly fees are billed in advance. If we have not yet begun work for a billing cycle, that cycle’s fee is refundable on request. Once work for the cycle has begun, the fee is non-refundable and we do not pro-rate partial months.
• The one-time $499 setup fee (currently waived for new clients) is non-refundable once onboarding begins.
• Plans have a 3-month initial term. Cancelling early (other than for our uncured material breach) makes the remaining initial-term fees due rather than refundable.
• After the initial term, cancel any time with 30 days’ written notice to hello@foxglovesolutions.com. No penalties beyond the notice period.

Why It Works This Way

Our services are labor: audits, optimization, content, citations, and reporting performed each month. Once that work is underway for a cycle, it cannot be returned, which is why fees for started cycles are not refundable. The initial term exists because local SEO compounds; three months is the minimum window in which the work can show its value.

How to Request a Refund

Email hello@foxglovesolutions.com from the address on your account with your facility name and the billing cycle in question. Eligible refunds are issued to the original payment method within 10 business days.

Exceptions

Nothing in this policy limits refund rights you may have under applicable law. If we materially fail to deliver the services for a paid cycle and do not cure after written notice, you are entitled to a refund of fees for the affected period, consistent with our Master Service Agreement.

Questions

Contact hello@foxglovesolutions.com and we will sort it out.